FAQ

Shipping and Packaging

We ship from Sydney daily (except weekends) and deliveries arrive within 2 to 5 days, Australia wide.

Yes, we use 100% compostable mailer bags, a cardboard box
and our bottles are made from recycled plastic that can be recycled again and again.

Guarantee

Full details of our Returns and Refunds Guarantee can be found by going to this page.

Product questions

There are step by step instructions on our Instructions page.

Oodle Love products are hypoallergenic and so gentle they can be used frequently, even daily if you wanted to, the system is designed to hydrate and repair. This is handy when you walk your oodle on the beach everyday!

Most pawrents wash 1 or 2 times in between grooming appointments, or after the coat gets wet or smelly.

Despite what you may have heard about not washing your dog too frequently, this all
depends on the products you use.

Let’s use hand soap as an example, if you use a harsh hand soap it would dry out your hands, right? If you have a gentle hypo-allergic natural soap, people
would use it 20 times a day and their hand wouldn't feel dry.

What does that say about the quality and the harshness of other products on the market?

Oodle love product can be used as frequently as you want, because they are natural, hydrating and nourishing for your dogs skin.

We explain the science behind the system, on the How It Works page.

We’ve created a system because the benefits arise when all the products are used together.

The How it Works page explains the scientific steps including: Hydration, repair, knot release and prevent to reduce friction and repair follicles. Using other grooming products would reduce the effectiveness of the Oodle Love matt preventing system.

Both packs, Tropical and Aromatherapy are hypoallergenic and suitable for sensitive tiny
fur babies. Some customers use these products on little bunny rabbits and pet mice!

The Repair Conditioner and Prevent Spot Spray are 100% vegan.

The Hydrate Shampoo has one ingredient that is not vegan: organic goat’s milk, we use it because oodles tend to have dry skin, goat's milk is nourishing and hydrating, especially for sensitive skin.

The Release Detangle Spray has our star detangling ingredient, keratin. We use animal-friendly keratin, extracted from shaun sheep’s wool.

Yes, the Hydrate Shampoo, Repair Conditioner, and Release Detangle Spray are all natural.

Only one ingredient in the Prevent Spot Spray has dimethicone, which is a watersoluble silicone. It’s very safe and buildup free. It’s not the
"nasty" kind of silicone that can clog pores.

We found the big advantage in using it was that it hydrates the coat and reduces matting significantly.

They both have the same base ingredients, the difference is the scent.

The Tropical pack had a lovely tropical scent, while the Aromatherapy Pack is an organic essential oil blend formulated to relax and calm anxious oodles.

Grooming questions

You will need your Oodle Love pack, a towel, metal comb, slicker and a blow dryer.

Then follow the instructons on how to groom your oodle.

If you want to get that shaggy look with Oodle love, you can!

 How to create the ‘shaggy’ look

- Shampoo, condition,
and use detangle spray while drying with a dryer. Keep brushing the whole coat
down to the skin to get out all the mats.

- Dilute the conditioner into water (50:1) and wet the dog in a downward pattern. Pat with a
towel (don’t rub) and leave to air dry.

Oodle Love products contain keratin, Argan Oil, Coconut oil and many other nourishing and repairing ingredience. The system was developed to hydrate, smooth and repair hair cuticles, you will notice a difference after the first wash, and a healthier, easy to manage coat after a few washes.